FitAIss Terms of Service

Operator and contact

The service is operated by DAVISOFT sp. z o.o., ul. Konarskiego 22, 38-500 Sanok, Poland, KRS 0000874114, NIP 6871972749, REGON 387713266, share capital PLN 5,000. Service, complaint, account, billing and legal enquiries may be submitted through the contact form or to biuro@davisoft.pl.

Eligibility and technical requirements

FitAIss is intended only for people aged 18 or over. Creating an account requires an adult-age declaration. A compatible device, current operating system and internet connection are required for network features. Camera, gallery, microphone or notification permissions are used only when the relevant feature requires them.

Before a guest session or new account is created, the user confirms two mandatory fields: a separate declaration that they are at least 18 and a combined package covering acceptance of the Terms, acknowledgement of the Privacy Policy, explicit consent to processing wellness data that may reveal health information, acknowledgement of AI limitations and acceptance of the current Bonus Terms. FitAIss records each item as a separate versioned proof. Wellness-data consent can later be withdrawn in Settings; withdrawal blocks dependent features without affecting the lawfulness of earlier processing.

Wellness service, not medical advice

FitAIss helps users record information and can estimate ingredients, portions, calories, macronutrients or exercise. AI output is approximate and must be checked by the user. FitAIss is not a medical device, medical service, diagnosis, therapy or individual dietary advice and does not replace a physician, registered dietitian or other qualified professional.

Guest, email, Google and Apple accounts

A guest account is available for quick testing, but its local credentials may be lost after reinstalling the app, clearing app data or changing devices. Guest data can be assigned to an email, Google or Apple account after completing the relevant verification. Email registration requires activation through the link sent to the supplied address. Google sign-in depends on Google services and their terms. Sign in with Apple depends on Apple services, may provide an Apple private relay address and supplies a name only on the first authorisation. FitAIss does not automatically merge a social login with an existing account merely because the email address matches.

User obligations

The user must provide truthful account information, protect credentials and devices, verify AI results, respect third-party rights and use the service lawfully. Users must not bypass limits, automate abuse, overload the API, share one paid entitlement among independent accounts, compromise security, submit another person's data without a lawful basis or use FitAIss for a prohibited purpose.

AI limits and plans

Photo, accepted dictation text, manually entered descriptions, drinks and AI exercise estimates may count against one daily AI allowance. Device speech recognition alone does not consume an AI request until text is submitted for analysis. The Free plan provides 2 AI analyses per day without signing in and 4 after signing in. PRO and Platinum currently provide 20 and 70 AI analyses per day. The binding gross price, currency, billing period, trial and renewal terms are those displayed by Google Play, the App Store or the FitAIss web checkout immediately before purchase.

Temporary Bonus Programme

FitAIss may run a voluntary temporary promotion governed by the separately versioned FitAIss Bonus Terms. Preparing or sharing an image, opening the system share sheet, publishing on social media or clicking a link does not grant a bonus. The image and caption only help communicate a personal referral code.

A user may redeem one other person's code on their account, once only, during registration or no later than 30 days after account activation. One installation may participate as a referred installation once, and self-referral is prohibited. After valid activation, the inviter and referred user each receive 2 additional AI analyses per day for 14 days. Bonuses from further direct referrals stack up to 10 additional AI analyses per day. There are no downstream levels, no reward for indirect referrals and no purchase or subscription requirement.

Bonuses are free, non-transferable, cannot be sold or exchanged for cash and have no cash value. They apply equally to Free, PRO and Platinum, are consumed after the plan allowance and cover all AI features. A credit reserved for an operation that ends in a qualifying technical failure is refunded.

The current Bonus Terms are accepted during initial onboarding together with the required legal documents. A later revision does not block the diary or AI analyses but must be accepted before another Bonus Programme operation. FitAIss may refuse or revoke a bonus for self-referral, fictitious accounts, automation or bypassing a user or installation restriction, subject to the right to complain. FitAIss may suspend or end the promotion for new referrals. Previously validly awarded bonuses remain active until expiry unless revoked for documented abuse, and each bonus remains subject to the immutable revision recorded with it.

Google Play and App Store subscriptions

Android digital subscriptions are sold through Google Play Billing and iOS digital subscriptions through the App Store. Google or Apple processes payment, renewal, cancellation and part of the billing data under the applicable store terms. FitAIss sends the product identifier, platform and signed transaction evidence to its backend. The backend verifies the evidence with the applicable provider and binds the entitlement to one FitAIss account using a random account identifier. A purchase or original transaction cannot be bound to a different FitAIss account. Reinstalling the app does not cancel a subscription; users may restore and manage purchases in the store used for purchase.

Withdrawal and digital-service rights

A consumer entering a distance contract generally has 14 days to withdraw without giving a reason, subject to statutory exceptions. Statements required to begin a paid digital service before that period expires are collected in the Google Play or App Store purchase process. Whether withdrawal rights are lost or a proportional amount is due depends on all statutory conditions being satisfied. Mandatory consumer rights are not excluded by these Terms.

Model withdrawal form

Where the right of withdrawal applies, a consumer may send this statement through the contact form or by email: “I, [name], hereby give notice that I withdraw from my contract for the FitAIss service concluded on [date] for account [email address]. Date and signature, only if sent on paper: [date, signature].” Using this model is optional. For a store purchase, include the Google Play or App Store order identifier but never card details or the full purchase token.

Conformity and complaints

The Operator is responsible for supplying a digital service in conformity with the contract under applicable consumer law. If the service is not supplied or is non-conforming, the consumer may use the statutory remedies, including bringing it into conformity, price reduction or withdrawal where the legal conditions apply. Complaints should identify the account, device, issue and expected remedy but must not include passwords, full payment tokens or card data. The Operator responds within the period required by law.

AI output and user responsibility

Images may omit oils, sauces, hidden ingredients, preparation methods or exact quantities. Users must review and correct output before saving it. Food, exercise and health choices remain the user's responsibility. Anyone with a medical condition, allergy, eating disorder, pregnancy or specialised diet should consult an appropriate professional.

Availability and changes

FitAIss is developed iteratively and may include beta features. The Operator may temporarily restrict access for maintenance, outages, abuse, security incidents, payment issues or third-party provider failures. Material changes to the Terms or service will be communicated in the app or on the website with reasonable notice where required.

Data access and account deletion

The self-service export view is currently hidden. Users can still request a copy or portability of their data through the contact form. Account deletion can be scheduled in the app or requested through the account deletion page. A seven-day cancellation window applies before deletion or anonymisation, except for records retained under law, billing, security or legal-claim requirements.

Law and dispute resolution

Polish law governs these Terms, but this choice does not deprive consumers of mandatory protection under the law of their habitual residence. Disputes may be submitted to a competent common court. Consumers may use available out-of-court dispute resolution mechanisms in their country.

Web application and installation

The browser version at app.fitaiss.com provides the same FitAIss account and diary service without requiring a store installation. It may be installed as a Progressive Web App where the browser supports that feature. Network functions require an internet connection. Camera, microphone and notification access remains optional and is requested by the browser only when the user starts the relevant function. Browser capabilities and background-delivery rules may differ by operating system.

Recurring web subscriptions through Stripe

When web checkout is enabled, PRO and Platinum are offered as monthly auto-renewing subscriptions processed by Stripe. The current catalogue uses the same numerical price in the selected billing currency: PRO 9.90 and Platinum 29.00 in PLN, EUR or USD. The checkout page shows the binding gross amount, applicable tax, currency and renewal date before the order is confirmed. The selected card or eligible wallet is charged every billing period until cancellation. FitAIss does not receive the full card number.

A web subscription can be managed or cancelled through the Stripe Customer Portal linked from FitAIss. Cancellation stops future renewals and normally leaves access active until the paid period ends. Before scheduling account deletion, the user must stop automatic renewal of an active web subscription. If paid access continues until the end of the billing period, account deletion takes place no earlier than both that date and the applicable deletion grace period. A plan bought through Google Play or the App Store continues to be managed in that store. FitAIss prevents opening a second paid subscription for an account that already has an active paid entitlement from another provider. Store and web entitlements apply to the same signed-in FitAIss account.